Refunds Policy 

Returns

For purchases made from the official Ophaya online store, we offer a 30-day trial starting from the delivery date. Opened and slightly used products are eligible for return. U.S. returns include a free prepaid return shipping label; Canadian customers are responsible for return postage. We do not charge restocking fees.

In your email to ophayapen@gmail.com, please include the invoice number from your purchase confirmation email along with a description of the reason for your return. Once approved, we will issue a Credit Return Merchandise Authorization (CRMA) number along with return instructions. Return all components in the original packaging or equivalent protection. After we receive and verify your return, a full refund will be issued to your original payment method within 5–7 business days.

Purchases from Third-party vendors

Smartpens purchased from a Third-party vendor cannot be returned to Ophaya for a refund or exchange. Please review the third-party sales agreement for that vendor's return or exchange policy and contact them directly.

 

2.Resend:

if the item is faulty due to an error on our end (e.g. wrong item ).We are willing to resend the correct product for you.

If your product is defective or damaged in transit and a replacement is needed, Ophaya will cover the shipping cost of the replacement to both the United States and Canada. Contact us with your order number and details of the issue to arrange a replacement.

3. Cancellation

We also offer order adjustment service if your order is not yet shipped out. If you want to make any changes to your order, welcome to email us at  ophayapen@gmail.com as long as it has not been shipped.

For full return instructions and damaged-battery safety guidance, see our Refunds Policy.