Help Center

We ship to the United States and Canada. U.S. orders are processed and shipped within 48 hours, including weekends and holidays, using USPS Ground Advantage or UPS Ground Saver. Transit time is additional and varies by carrier and destination. See our Shipping Policy for details.

The checkout price includes shipping costs. However, shipping fees may vary depending on the country and region. Import duties and taxes are not included and may vary depending on weight, destination, and shipping method, and also it differs depending on each country’s regulations and can be changed if the import duty rates of the destination country are updated.All shipments are delivered under DAP (Delivered At Place) terms. For exact information on duties and taxes, please consult your local customs authority.

Products purchased directly from Ophaya.com come with a 1-year limited warranty.Items purchased from third-party retailers and paper products are not covered under warranty.Please contact the retailer directly in those cases.

Refunds are issued to your original payment method. Please allow 5–7 business days after we receive your return for processing. Your bank or payment provider may need additional time to post the refund. See our Refunds Policy for details.