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Orders are typically shipped within 48 hours after confirmation.Average delivery time: 3-5 days for the U.S. / 4-6 days for other regions (may vary by country and region).For urgent/express delivery, please contact us at Ophayapen@gmail.com.

The checkout price includes shipping costs. However, shipping fees may vary depending on the country and region. Import duties and taxes are not included and may vary depending on weight, destination, and shipping method, and also it differs depending on each country’s regulations and can be changed if the import duty rates of the destination country are updated.All shipments are delivered under DAP (Delivered At Place) terms. For exact information on duties and taxes, please consult your local customs authority.

Products purchased directly from Ophaya.com come with a 1-year limited warranty.Items purchased from third-party retailers and paper products are not covered under warranty.Please contact the retailer directly in those cases.

Refunds are processed via the original payment method.The timeline varies depending on the country and payment provider, but it usually takes 10–14 business days.Processing time may depend on your card issuer, PayPal, or other payment service policies.