Refunds Policy

Refund Policy – Ophaya 50-Day Risk-Free Guarantee

At Ophaya, we stand behind the quality of our products and want every customer to feel confident with their purchase. All orders placed directly through our official website come with a 50-day risk-free guarantee starting from the delivery date.

Our Customer Promise

  • 50-Day Trial: Try any Ophaya product for up to 50 days from the day you receive it.

  • Free Return Shipping: We provide a prepaid return shipping label at no cost.

  • Full Refund: Receive 100% of your purchase price, refunded to your original payment method.

What Can Be Returned

Writing Sets

Must include all components:

  • Smart pen

  • Notebook

  • LCD board (if included)

  • All accessories (refills, USB cable, etc.)

Stationery & Accessories

All stationery items and accessories are eligible for a full refund.

One-Year Limited Warranty

All Ophaya smart pens purchased from our official store include a one-year limited warranty that covers manufacturing defects.

Note: Paper products and consumables are not covered under warranty.

How to Return Your Ophaya Product

  1. Contact Us: Email Ophayapen@gmail.com with your order number and reason for return.

  2. Receive CRMA: We will send a Credit Return Merchandise Authorization (CRMA) number, return instructions, and your prepaid label.

  3. Package Securely: Pack all components in the original packaging or equivalent protection.

  4. Ship Back: Use our prepaid return label to send your item back.

  5. Refund Process: After we receive and verify the return, a full refund will be issued within 5–7 business days.

Refund Tracking

If you haven’t received your refund 10 business days after we confirm receipt:

  • Check your bank or credit card statement

  • Contact your card provider

  • Contact your bank for any delays

If you still don’t see the refund, please email support@ophaya.com.

Return Frequency Policy

To protect our risk-free guarantee:
If a customer completes more than two returns within six months, we may request that all items be returned for verification before approving future refunds.

Damaged Battery Safety

If your smart pen shows signs of battery damage (swelling, leaking, overheating):

⚠️ Do NOT return the product.

Instead:

  1. Take clear photos of the product showing

    • The damaged area

    • The serial number

    • Today’s date

  2. Email the photos and your order number to Ophayapen@gmail.com

  3. Follow your local electronics recycling or disposal guidelines

For safety, never puncture or incinerate lithium battery devices.

Third-Party Purchases

This policy applies only to purchases made on the official Ophaya website.
For orders from Amazon, Walmart, TikTok, or other retailers, please refer to their return policies.

Need Help?

Our customer service team is here to assist you.
Email us anytime: support@ophaya.com/Ophayapen@gmail.com